Please note that successful registration means you are now at Account Level 0. To perform any transactions with MX Exchange, please upgrade your Account Level 0 to Account Level 1.
No. You are not allowed to perform any transactions without any KYC verification, including when you are at Account Level 0 (or a registered user).
In order to perform any transactions, please request for Account Level upgrade to Account Level 1. Once your Account Level 1 request is approved, you are now allowed to perform transactions within the specified limit. A higher monthly limit is applicable when you request for Account Level 2 and subsequently Account Level 3, subject to approval.
NOTE: You are NOT allowed to skip any particular Account Level while upgrading as each Account Level requires verification and approval.
As soon as we are able to confirm your deposit has been received, it will be credited into your MX wallet. You will receive a bubble notification in your MX account and email notification once your deposit request has been approved/rejected.
We would advise you to confirm and re-check your details and supporting documents before clicking the ‘OK’ button.
NOTE: To ensure your deposit is credited into your MX wallet without any significant delay, please ensure the correct reference ID is keyed in and opt for the Instant Bank Fund Transfer (IBFT)/DuitNow mode of transfer which instantly credits the funds into our MX bank account. If you opt for other options such as Interbank GIRO, your bank may take several days to credit our MX bank account (subject to the policy of the bank you use), thus delaying the crediting of funds into your MX wallet.
Incorrect deposit reference
This is a unique reference ID, which is prompted on your deposit screen once you click on the DEPOSIT button.
If a deposit is made with an incorrect or missing deposit reference ID, we are unable to verify which customer has deposited the funds and we will not credit the customer’s MX wallet until we can ascertain and positively identify the correct customer.
For this reason, it is made compulsory for you to key in the reference ID provided under Instructions when performing your funds transfer.
Using someone else’s bank account
We do not accept fiat deposits into your MX wallet transferred from a friend or family member or any third party’ bank account.
Therefore, please use only your own bank account to perform fiat deposit into your MX wallet.
The funds are deposited using other channels besides internet banking
As soon as we are able to process your withdrawal request, you will receive a bubble notification in your MX account and email notification once your withdrawal request has been approved/rejected.
Please note that we only process withdrawal in MYR to your bank account in Malaysia for the time being. Withdrawals in other currencies and to bank accounts outside Malaysia are strictly not allowed.
We would advise you to confirm and re-check your request before clicking the ‘CONFIRM’ button.
Help us find your withdrawal
If your withdrawal is not reflected in your bank account after 3 working days (excluding weekends and public holidays), please send your withdrawal details to mx.exchange/support/account issue for further assistance.
NOTE: Only bank accounts maintained with banks in Malaysia are allowed. You can only add bank accounts that are registered under your own name.
You can do so by sending us your details at https://mx.exchange/support/accountclosure. Under the Message section, please include the reason for account closure. This would help us to improve our services in the future.
Our team will assist you accordingly throughout the process
Please note that we would always welcome you back as our customer again if you change your mind along the process or even after your account has been closed
If you have any balance in your MX wallet, we will transfer your fiat into your designated bank account provided earlier to us, after deducting the applicable withdrawal fees.
For digital asset balances in your MX wallet, you have to withdraw all your digital assets by transferring out to other active wallets outside of MX Exchange