GENERAL
Please note that successful registration means you are now at KYC Level 0. To perform any transactions with MX Exchange, please upgrade your KYC Level 0 to KYC Level 1.
No. You are not allowed to perform any transactions without any KYC verification, including when you are at KYC Level 0 (or a registered user).
In order to perform any transactions, please request for KYC upgrade to KYC Level 1. Once your KYC Level 1 request is approved, you are now allowed to perform transactions within the specified monthly limit. A higher monthly limit is applicable when you request for KYC Level 2 and subsequently KYC Level 3, subject to approval.
For a full and updated list of the charges applied, please go to our Fees & Charges page.
Learn more about Google Authenticator here: https://support.google.com/accounts/answer/1066447?hl=eng
You will then be guided by our step-by-step process to reset your password.
ACCOUNT OPENING
We will update you accordingly once we open registration to company / non-individual.
In addition, by getting to know all of our customers, MX Exchange is able to offer you exciting news, deals, discounts or any new products, customised to your needs, in the future.
NOTE: You are NOT allowed to skip any KYC level while upgrading as each KYC level requires verification and approval.
MYR DEPOSIT
Fiat deposit is allowed if you are at KYC level 1, 2 or 3 within the specified limit for each KYC level.
Depositing money into your MX wallet is easy. Follow these steps below:
As soon as we receive your money and credit your MX wallet, we will send you a notification email and you will be able to trade in our exchange.
We would advise you to confirm and re-check your details and supporting documents before clicking the ‘Submit’ button to avoid such cancellation or other issues that may arise.
NOTE: To ensure your deposit is credited FAST into your MX wallet, please ensure to use the correct reference ID and also use the Instant Bank Fund Transfer (IBFT) which instantly credits the funds into our MX bank account. If you opt for other options such as IBG/GIRO, your bank may take several days to credit our MX bank account, subject to the policy of the bank you use, thus delaying the crediting of funds into your MX wallet.
Incorrect deposit reference
This is a unique reference ID, the combination of your ID and email which is prompted on your deposit screen once you click on the SUBMIT button.
If a deposit is made with an incorrect or missing deposit reference ID, there is no way for our finance team to know which of our customer who has deposited the funds. Therefore, we are unable to identify which funds belong to who and we will not credit the customer’s MX wallet until we can ascertain and positively identify the correct customer.
For this reason, it is recommended to use the reference ID provided in reference fields when adding MX Global Sdn Bhd as the beneficiary name.
Using someone else’s bank account
We do not accept fiat deposits into your MX wallet transferred from a friend or family member or any third parties’ bank accounts.
Therefore, please use only your own bank account to perform fiat deposit into your MX wallet.
The funds are deposited using other channels besides internet banking.
If your deposit is not reflecting in your MX wallet after three working days (excluding weekends and public holidays), please send us your details at https://mx.exchange/support/#1553506784349-b60d2291-c964. Our team can only assist you from the details provided to us.
MYR WITHDRAWAL
Once you have submitted the request, we will send you an email of notification after we have released your money.
Please ensure that your bank account is linked to your MX wallet. Also, please note that we only perform withdrawal in MYR to your bank account in Malaysia for the time being. Withdrawals in other currencies and to banks outside Malaysia are strictly not allowed.
Your request is considered successful when we deduct your MX wallet of which you will receive a bubble notification in your MX account. At this time, the funds have been successfully released to your registered bank account.
Help us find your withdrawalIf your withdrawal is not reflected in your MX wallet after 3-4 business days (excluding weekends and public holidays), please send us your details to https://mx.exchange/support/#1553506784349-b60d2291-c964. Our team can only assist you from the details provided to us.
NOTE: Only bank accounts maintained with banks in Malaysia are allowed. You can only add bank accounts that are in your own name.
TRADING
Therefore, please make sure the order that you are placing is the order that you want to trade.
ACCOUNT CLOSURE
We will be very sad if you choose to close your MX wallet. We wish that you remain as our customer and have a second thought about your decision.
However, if you still decide to close your MX wallet, you can do so by sending us your details at https://mx.exchange/support/#1553506784349-b60d2291-c964. Under the Message section, please include the reason for account closure. This would help us to improve our service in the future.
If you have any balance in your MX wallet, we will transfer your fiat into your designated bank account provided earlier to us, after deducting all the charges incurred due to closure of wallet.
For digital asset balance, you have to zeroise all your digital asset by selling or transferring out to other active wallets outside of MX Exchange.
Throughout the process, our team will assist you accordingly.
Please note that we would always welcome you to be our customer again if you change your mind along the process or even after you have already closed your account.
If you have any balance in your MX wallet, we will transfer your fiat into your designated bank account provided earlier to us, after deducting all the charges incurred due to closure of wallet.
For digital asset balance, you have to zeroize all your digital asset by selling or transferring out to other active wallets outside of MX Exchange.
SUPPORT