Frequently Asked Questions

Frequently Asked Questions (FAQ)

  1. What is digital currency?
    Digital currency is a type of currency available only in digital form, not in physical form such as banknotes and coins.
    Bitcoin is an example of a digital currency created in 2009 by Satoshi Nakamoto. It is a medium of exchange which uses peer-to-peer technology with no control from any government or organisation.
  2. How can I join MX Global?
    Register on MX Global and confirm the e-mail verification. Login to your account to start buying digital currencies.
  3. Is it possible to place orders that are not covered by my account balance?
    Yes! We decided to enable the placing of orders that actually are not covered by available balance. Those orders have the status “paused” and will be transformed to “open”, executable orders as soon as balance is available. This enables our users to place a chain of currently not executable orders that will be matched one after another when the first order could be successfully matched and gave the necessary balance.
  4. Why don’t I get credited the full value of my executed Order?
    A 0.7% taker fee is charged when you remove liquidity from our order book by placing any order that is executed against an order of the order book. Please do refer to our fees & charges page for more information.
  5. How can I place buy/sell order?
    Go to “Trade” and click on “Buy” or “Sell” and specify amount and reason to trade.
  6. How can I cancel orders?
    Check your current orders and select “Cancel Order”. The order shall then be removed from the exchange.
  7. Is it possible to cancel executed orders?
    MX Global is an exchange software which automatically matches and executes orders. Being able to cancel an executed order means to conflict with the safe execution of trades. We enable safe trades that cannot be reverted, giving our users full security. Giving the opportunity to cancel or revert executed trades endangers the safety of trades.
  8. How can I restore my password?
    Please click on the link: Forgot password. In the subsequent step, you will have to fill in the e-mail address you registered with on our site. After triggering the recovery e-mail, you can click the link in the e-mail and will be redirected to a page where you can change your password.
  9. How can I change my e-mail address?
    Your e-mail address can be changed in your profile. Simply open the profile page and change your e-mail address in the corresponding field. After changing your e-mail address and saving the profile you will receive a confirmation e-mail which is sent to your current e-mail address. In order to complete the change of the e-mail address, you will have to click the confirmation link in the e-mail. After this you are able to log into your account with your new e-mail address.
  10. What can I do when I encounter a problem that is not discussed here?
    Please contact us our support and raise a ticket accordingly for our immediate action.
  11. What is MX Global’s Support Center for?
    MX Global’s Support Center is where you can raise your queries or concerns by raising tickets to us or when you require any assistance from us. Just tell us! Our team members will reach out to you as soon as possible.
  12. What is the MX Global wallet?
    The MX Global wallet lets users receive digital currencies and store them in a safe environment.
  13. Do I have to pay anything for using the MX Global wallet?
    No, all wallet services are free.
  14. What is the transaction fee of the MX Global wallet?
    The transaction fee is paid directly to the Bitcoin network, to support the work of the network. It is 0.0001 BTC and is necessary if transactions < 0.01 BTC are processed and if Bitcoin are reused within a short period. As MX Global uses a hot wallet, we cannot be sure that Bitcoin remain untouched long enough to allow a reuse without transaction fee. This is why we require a transaction fee for every transaction.
  15. How can I get a MX Global wallet account?
    Simply sign up for MX Global. Every participant automatically gets access to the wallet.
  16. What is a two-factor-authentication (2FA) ?
    Two-factor authentication is often referred to as two-step verification. It is a security process in which the user provides two authentication factors to verify they are who they say they are. At MX Global, you can opt for e-mail authentication or google authentication under the profile setting.
  17. How does e-mail authentication work?
    E-mail authentication can be configured in the profile setting. Upon activation of e-mail authentication for your preferred functions, you will receive a unique code via e-mail every time you access the preferred function.
  18. What is Google Authenticator and how does the setup work?
    Google Authenticator is an app for smartphones which can be downloaded for free in the stores/markets of the different smartphone manufacturers. After installing the authenticator app you have to set up a new account. You press “Add Google Authenticator” in the profile of the MX Global wallet, and you receive a personal key that you enter (or scan the QR code) in order to link your MX Global account with the Google Authenticator. Learn more about Google Authenticator here: https://support.google.com/accounts/answer/1066447?hl=eng
  19. What can I do when I added a Google Authenticator that I cannot access anymore?
    Please contact our support.